Trip Report: United Airlines (B777-200ER) Business DEN-ORD

The Details

  • Flight: UA477
  • Aircraft: B777-200ER
  • Class: Polaris Business
  • Seat: 3A
  • Route: Denver International (DEN)-Chicago O’Hare International (ORD)
  • Distance: 914miles
  • Flight Time: 1hr 47min
  • Departure: 5:45PM
  • Arrival: 8:46PM

The Preflight

I was fairly excited for my flight back to Chicago as the B777-200 taking us there was a Polaris equipped aircraft. The old B777-200 with 2-4-2 business class seating usually flying this hub-hub route had been taken out of service due to the engine fan blades issues.

As I made my way over to the B gates, I passed by a beautiful B787. I just love how open the windows are at Denver International.

Our B777-200ER today, registration N78017, was originally delivered to Continental Airlines back in 2002 and then transferred to United in 2011. She was sporting the Star Alliance livery and just recently had been retrofitted with the new Polaris seats.

Boarding began at 5:04PM and was done via door 2L.

The Flight

United offers 50 Polaris business class seat onboard their B777-200ERs split between two cabins in a 1-2-1 configuration. The first cabin is rows 1-8 while the second cabin is rows 9-15. These Polaris seats are manufactured by Zodiac Seats and are incredibly stylish.

While each seat has direct aisle access, not all of them are equal. The odd numbered seats are closer to the window while the even numbered seats are closer to the aisle. Each seat was 22 inches wide and when fully flat offered six feet and six inches of sleeping space.

I was seated in 3A which was flush against the window.

Each seat had a 16-inch high definition touchscreen entertainment screen which was very responsive and fast. Above the screen was a handrail and to the right was a coat hook.

Below the screen was a small storage space for wallets or phones. Next to it was a USB port.

The bi-fold tray table popped out from underneath the storage space. At the top of the table was a personal device mount as well.

The tray table was both massive and sturdy.

I found the footwell to be pretty large and my size 11 feet both fit.

Seat controls were located in the window armrest and included options for lumbar support, mood lighting, and “Do Not Disturb”.

On the left hand side was an adjustable armrest with a literature pocket.

When fully lowered it created a larger sleeping surface area. Next to the armrest was a small storage pocket.

Seat features also included a huge white marble countertop, reading light, and lamp.

There was also a storage big which contained a pair of used headphones, headphone hook, and mirror.

Additional charging options at the seat included a power outlet and second USB port. Next to the power was a headphone jack and IFE remote.

I found the entry way to the seat to be more than wide enough for me to easily get in and out of the seat.

Upon boarding, all passengers were given a sanitizing wipe by flight attendants at the door. The seat itself I found to be pretty dirty, especially since I found used headphones in my storage bin. I must also mention that the seat itself smelled terrible. It reeked of a male body odor.

Boarding was completed quickly and within 35 minutes the doors were closed. We pushed back at 5:45PM to a beautiful orange sunset over the Rockies.

At 5:58PM we rotated down the runway and took off towards Chicago.

Once in the air, I loaded the flight map and browsed the inflight entertainment.

Once we reached 15,000 feet, the flight attendants sprang into action with a beverage service. I asked for the elusive pre-mixed Old Fashioned and was surprised when the purser found one!

Due to COVID-19, United had modified their inflight service. Since this flight was blocked at over two hours and twenty minutes there was snack service.

Options on this flight included a carved chicken sandwich, tomato basil sandwich, or select snack box. I went with the chicken sandwich which was heated up.

After having dinner, I decided to give the lie-flat bed a spin without any bedding. I found the footwell to be a good size for my size 11.5 feet and the padding was comfortable enough for the short time I spent lying down.

I also checked out the business class lavatory at the front of the aircraft. It was stocked with Sunday Riley products.

For the remainder of the flight I alternated between watching movies and browsing the interactive flight map.

Thirty minutes prior to landing the cabin was prepped and the lights turned back on. We landed at 8:46PM local time and had a surprisingly short 13 minutes taxi to the gate.

Thanks for the ride!

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